Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About the American Museum of Natural History

1. What are the opening hours of the American Museum of Natural History?

The American Museum of Natural History is open daily from 10:00 AM to 5:30 PM, except on Thanksgiving and Christmas Day.

2. Can I purchase tickets online?

Yes, it is highly recommended to purchase tickets to the American Museum of Natural History, online in advance to avoid queues and ensure admission at your preferred time

3. Is the American Museum of Natural History accessible for visitors with disabilities?

Yes, the American Museum of Natural History is fully accessible to visitors with disabilities. Wheelchairs are available at no charge, and all floors are accessible via elevators. Assistive listening devices and braille guides are also available upon request.

4. What is the best way to get to the museum?

The American Museum of Natural History is easily accessible by public transportation. You can take the B (weekdays only) or C subway lines to 81st Street-Museum of Natural History station, or the 1 train to 79th Street and walk two blocks east. Various bus lines, including M7, M10, M11, M79, and M86, also stop near the museum.

4. What is the address of the American Museum of Natural History?

The American Museum of Natural History is located at Central Park West & 79th St, New York, NY 10024, United States.

5. Are there dining options available at the museum?

Yes, the American Museum of Natural History offers several dining options, including the Museum Food Court, Café on One, and Café on Four, which provide a variety of food and beverage choices.

6. Can I bring a large bag into the museum?

No, large bags (over 11” x 17”) are not permitted inside the American Museum of Natural History. It is advised to travel light or utilize the coat check service available on-site.

7. Is this the venue’s official website?